{"id":12779,"date":"2021-12-15T12:21:21","date_gmt":"2021-12-15T12:21:21","guid":{"rendered":"https:\/\/zhenhub.com\/?p=12779"},"modified":"2022-10-07T18:33:17","modified_gmt":"2022-10-07T10:33:17","slug":"fulfilled-by-amazon-returns-and-refunds-policy","status":"publish","type":"post","link":"https:\/\/zhenhub.com\/blog\/fulfilled-by-amazon-returns-and-refunds-policy\/","title":{"rendered":"A Quick Guide on Fulfilled by Amazon Returns and Refunds Policy"},"content":{"rendered":"\n<p>While often overlooked, returns, refunds, and exchanges can hugely impact an eCommerce business. Most customers consider the ease of returns in their buying decisions. <a href=\"https:\/\/www.invespcro.com\/blog\/ecommerce-product-return-rate-statistics\/\" target=\"_blank\" rel=\"noopener\">Sixty-seven percent (67%) of consumers <\/a>check a retailer\u2019s returns policy before purchasing. Likewise, 92% of buyers would make a return purchase from an eCommerce store if their return request went smoothly.\u00a0<\/p>\n\n\n\n<p>Selling through <a href=\"https:\/\/zhenhub.com\/blog\/amazon-fba-versus-fbm\/\">Amazon FBA<\/a> can be a godsend or turn into a retail nightmare, especially if <a href=\"https:\/\/zhenhub.com\/blog\/reverse-logistics-in-ecommerce\/\">reverse logistics<\/a> and refunds are not processed correctly. This article explores Fulfillment by Amazon Returns, including the returns process, refunds process, and the best ways to minimize Amazon returns as a retailer.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Fulfilled by Amazon Returns Policy<\/strong><\/h2>\n\n\n\n<p>The marketplace processes return and refunds for retailers that sell on Amazon through their FBA program. Through Amazon\u2019s Automatic Authorization, sellers don&#8217;t get notified if a buyer requests a return or a refund on their purchase. Automatic authorization is only applicable for certain purchases. Those that qualify can automatically print their return labels and process their returns on the same day.\u00a0<\/p>\n\n\n\n<p>Amazon accepts requests for returns and refunds within 30 days after the purchase. But the marketplace offers exceptions for specific situations.&nbsp;<\/p>\n\n\n\n<p>In most cases, Amazon accepts all requests for returns and refunds. Below are a few of the most common reasons for returns:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Customer Changed their Mind<\/li><li>Customer Received Materially Different Item<\/li><li>Customer Received Damaged Item&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Fulfilled by Amazon Returns &amp; Refunds Process<\/strong><\/h2>\n\n\n\n<p>As mentioned earlier, purchases that qualify for automatic authorization can print their prepaid return shipping labels and process the returns on the same day. Once the package arrives at the Amazon warehouse, the item is assessed and categorized between saleable and unsellable. Items deemed valuable get returned to the retailer\u2019s inventory.&nbsp;<\/p>\n\n\n\n<p>Unsellable items get further assessed to determine the cause of the damage.&nbsp; If it\u2019s Amazon\u2019s fault, the seller gets reimbursed for the cost of the item. Amazon will not be liable for the merchandise if the customer damages it, and the seller won&#8217;t get reimbursed. For any item marked unsellable due to customer or seller damage, retailers must submit a removal request within a month after the item arrives at the fulfillment center.&nbsp;<\/p>\n\n\n\n<p>The refund amount to be awarded to a buyer depends on three factors:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The item\u2019s condition<\/li><li>The amount of time the merchandise spent with the buyer<\/li><li>Buyer\u2019s payment channel<\/li><\/ul>\n\n\n\n<p>In returning a product, buyers can choose how to be reimbursed. Return deposits into buyer accounts could take a few hours, days, or even weeks.\u00a0 It depends on their selected reimbursement channel and their initial payment method:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Payment Method<\/strong><\/td><td><strong>Refund Processing Time<\/strong><\/td><td><strong>Reimbursement Method<\/strong><\/td><\/tr><tr><td>Credit Card<\/td><td>3 to 5 business days<\/td><td>Credit Card<\/td><\/tr><tr><td>Credit Card<\/td><td>Immediate<\/td><td>Amazon Gift Card \/ Store Credit<\/td><\/tr><tr><td>Debit Card<\/td><td>Maximum of ten days<\/td><td>Debit Card<\/td><\/tr><tr><td>Amazon Gift Card<\/td><td>Immediate<\/td><td>Amazon Gift Card<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Aside from Automatic Authorization, Amazon introduced Returnless Refunds for FBA purchases in 2017. This feature allows customers to keep the item they want to be returned as well as reimburse its cost. Amazon has yet to clarify specific parameters that qualify a purchase for Returnless Refunds. But, often, the marketplace issues this option if the value of the item purchased is too low or the cost of return shipping is too high.&nbsp;<\/p>\n\n\n\n<p>When a customer fails to return an item after 45 days of filing a returns request, Amazon would recharge the buyer and reimburse the seller for the sale. Often, this process happens automatically. But some sellers needed to open support tickets to facilitate the reimbursement.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Exceptions to Fulfilled by Amazon Returns Policy<\/strong><\/h2>\n\n\n\n<p>As mentioned earlier, Fulfilled by Amazon Returns Policy has a 30-day limit to return requests. There are exceptions to the limit. Buyers may qualify for an extension. Likewise, wedding and baby registry gifts have an extended returns threshold &#8211; 180 days and 365 days, respectively.\u00a0<\/p>\n\n\n\n<p>Certain items can no longer be returned even within the 30-day limit. These include but aren\u2019t limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Perishable Goods<\/li><li>Live Insects&nbsp;<\/li><li>Downloadable Software<\/li><li>Gift Cards \/ Store Credit<\/li><li>Online memberships \/ Subscriptions<\/li><li>Hazardous Materials<\/li><li>Select Personal Care Items<\/li><li>Pet Food<\/li><li>Live Plants<\/li><li>Personalized Jewelry<\/li><li>Items with no UPC or Serial Number&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Dealing with Returns as an FBA Seller<\/strong><\/h2>\n\n\n\n<p>The Fulfilled by Amazon Returns Policy favors the buyers and not the sellers on the platform. That said, the marketplace has introduced several ways FBA sellers can recoup their losses from returns and refunds:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>FBA Liquidations<\/strong><\/li><\/ul>\n\n\n\n<p>The FBA liquidations program can assist sellers with excess inventory and returns. Through this program, retailers can recover some funds from returned items instead of having their stock destroyed or paying additional storage fees.&nbsp;<\/p>\n\n\n\n<p>Retailers can submit a liquidations request through Seller Central. Amazon would then evaluate the product\u2019s average selling price. Afterward, wholesale liquidators pay retailers 5% &#8211; 10% of the item\u2019s average selling price. Upon a sale, Amazon pays sellers within 60 days of the sale.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>FBA Grade &amp; Resell<\/strong><\/li><\/ul>\n\n\n\n<p>Similar to the FBA liquidations programs, the FBA Grade &amp; Resell option allows sellers to recover some funds from returns and refunds. Amazon enables retailers to relist returned products as used items on the marketplace. Once a seller submits returned inventory into the FBA Grade &amp; Resell program, Amazon evaluates the products and marks them according to their condition -Used \u2013 Like New, Used \u2013 Very Good, Used-Good, or Used \u2013 Acceptable.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>FBA Donations<\/strong><\/li><\/ul>\n\n\n\n<p>For those who aren&#8217;t looking to cash in on their returned items,&nbsp; sellers can opt into the FBA donations program.\u2014 it program allows sellers to donate returned or overstocked items to select US charities.&nbsp;<\/p>\n\n\n\n<p>While Fulfilled by Amazon Returns Policy favors the buyers, it can still benefit sellers. Amazon knows that <a href=\"https:\/\/zhenhub.com\/blog\/shipping-strategies\/\">customer experience satisfaction<\/a> is at the heart of navigating eCommerce with ease. The happier the customers, the more likely they will buy again.\u00a0\u00a0<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"468\" height=\"1024\" src=\"https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/Quick-Guide-on-FBA-Returns-and-Refunds-Policy-01-1-468x1024.jpg\" alt=\"Quick Guide on Fulfilled by Amazon Returns and Refunds Policy\" class=\"wp-image-12781\" srcset=\"https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/Quick-Guide-on-FBA-Returns-and-Refunds-Policy-01-1-468x1024.jpg 468w, https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/Quick-Guide-on-FBA-Returns-and-Refunds-Policy-01-1-137x300.jpg 137w, https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/Quick-Guide-on-FBA-Returns-and-Refunds-Policy-01-1-768x1680.jpg 768w, https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/Quick-Guide-on-FBA-Returns-and-Refunds-Policy-01-1-702x1536.jpg 702w, https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/Quick-Guide-on-FBA-Returns-and-Refunds-Policy-01-1-936x2048.jpg 936w, https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/Quick-Guide-on-FBA-Returns-and-Refunds-Policy-01-1-scaled.jpg 1170w\" sizes=\"(max-width: 468px) 100vw, 468px\" \/><\/figure><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>Instead of fighting against Fulfilled by Amazon Returns Policy, sellers must understand the rules and make them work for their operation. We at <a href=\"https:\/\/zhenhub.com\/\">ZhenHub<\/a> can help you take stock and take advantage of the marketplace\u2019s ever-changing guidelines. Through our <a href=\"https:\/\/zhenhub.com\/services\/\">tech-based logistics solutions<\/a>, you can achieve greater success in the world\u2019s top marketplace. <a href=\"https:\/\/zhenhub.com\/contact\/\">Reach out to us today<\/a> to learn more or <a href=\"https:\/\/zhenhub.com\/request-a-quote\/\">request a free quote<\/a> to get things started.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>While often overlooked, returns, refunds, and exchanges can hugely impact an eCommerce business. Most customers consider the ease of returns in their buying decisions. Sixty-seven percent (67%) of consumers check a retailer\u2019s returns policy before purchasing. Likewise, 92% of buyers would make a return purchase from an eCommerce store if &#8230; <a title=\"A Quick Guide on Fulfilled by Amazon Returns and Refunds Policy\" class=\"read-more\" href=\"https:\/\/zhenhub.com\/blog\/fulfilled-by-amazon-returns-and-refunds-policy\/\" aria-label=\"Read more about A Quick Guide on Fulfilled by Amazon Returns and Refunds Policy\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":12780,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","inline_featured_image":false,"_uag_custom_page_level_css":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[85],"tags":[],"class_list":["post-12779","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-selling-on-amazon"],"author_meta":{"display_name":"hyfgj","author_link":"https:\/\/zhenhub.com\/blog\/author\/hyfgj\/"},"featured_img":"https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy-300x159.jpg","featured_image_src":"https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy-600x400.jpg","featured_image_src_square":"https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy-600x600.jpg","author_info":{"display_name":"hyfgj","author_link":"https:\/\/zhenhub.com\/blog\/author\/hyfgj\/"},"uagb_featured_image_src":{"full":["https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy.jpg",1446,765,false],"thumbnail":["https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy-150x150.jpg",150,150,true],"medium":["https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy-300x159.jpg",300,159,true],"medium_large":["https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy-768x406.jpg",768,406,true],"large":["https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy-1024x542.jpg",1024,542,true],"1536x1536":["https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy.jpg",1446,765,false],"2048x2048":["https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy.jpg",1446,765,false],"gb-block-post-grid-landscape":["https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy-600x400.jpg",600,400,true],"gb-block-post-grid-square":["https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy-600x600.jpg",600,600,true],"crp_thumbnail":["https:\/\/zhenhub.com\/wp-content\/uploads\/2021\/12\/21-12-09-A-Quick-Guide-on-Fulfilled-by-Amazon-Returns-and-Refunds-Policy-150x150.jpg",150,150,true]},"uagb_author_info":{"display_name":"hyfgj","author_link":"https:\/\/zhenhub.com\/blog\/author\/hyfgj\/"},"uagb_comment_info":0,"uagb_excerpt":"While often overlooked, returns, refunds, and exchanges can hugely impact an eCommerce business. Most customers consider the ease of returns in their buying decisions. Sixty-seven percent (67%) of consumers check a retailer\u2019s returns policy before purchasing. Likewise, 92% of buyers would make a return purchase from an eCommerce store if ... Read more","coauthors":[],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/zhenhub.com\/category\/selling-on-amazon\/\" class=\"advgb-post-tax-term\">Selling on Amazon<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Selling on Amazon<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 4 years ago","modified":"Updated 3 years ago"},"absolute_dates":{"created":"Posted on December 15, 2021","modified":"Updated on October 7, 2022"},"absolute_dates_time":{"created":"Posted on December 15, 2021 12:21 pm","modified":"Updated on October 7, 2022 6:33 pm"},"featured_img_caption":"","series_order":"","_links":{"self":[{"href":"https:\/\/zhenhub.com\/wp-json\/wp\/v2\/posts\/12779","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zhenhub.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zhenhub.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zhenhub.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zhenhub.com\/wp-json\/wp\/v2\/comments?post=12779"}],"version-history":[{"count":1,"href":"https:\/\/zhenhub.com\/wp-json\/wp\/v2\/posts\/12779\/revisions"}],"predecessor-version":[{"id":13395,"href":"https:\/\/zhenhub.com\/wp-json\/wp\/v2\/posts\/12779\/revisions\/13395"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zhenhub.com\/wp-json\/wp\/v2\/media\/12780"}],"wp:attachment":[{"href":"https:\/\/zhenhub.com\/wp-json\/wp\/v2\/media?parent=12779"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zhenhub.com\/wp-json\/wp\/v2\/categories?post=12779"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zhenhub.com\/wp-json\/wp\/v2\/tags?post=12779"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}